Frequently Asked Questions (FAQ)
1. What is embroidery?
- Embroidery is the art of decorating fabric or other materials using a needle and thread to create intricate patterns, designs, or text.
2. What types of items can be embroidered?
- Embroidery can be done on various items, including apparel (shirts, hats, jackets), accessories (bags, towels), and promotional products (caps, patches, corporate gifts).
3. How does the embroidery process work?
- Embroidery involves creating a design or pattern using specialized software, which is then translated into a digital embroidery file. This file guides an embroidery machine to stitch the design onto the chosen item.
4. How does the ordering process work?
-Customers typically browse through available designs, select a garment or item to be embroidered, customize their design if needed, and place an order online. Payment and shipping details are usually collected during checkout.
5. Can I provide my own design for embroidery?
- Yes, we accept custom designs or logos provided by customers. Ensure your design meets the specifications.
6. What is the turnaround time for orders?
Turnaround times for custom/ personalized items are between 5-10 business day. This is due to the complexity of the design, and order volume. Turn around time for wholesale orders are 2-3 weeks. Wholesale volume is more than 10 items of the same design.
7. How much does custom embroidery cost?
- Prices vary depending on factors like the complexity of the design, the number of stitches, the size of the design, the type of item being embroidered and the quantity ordered.
8. What file formats are accepted for custom designs?
- Accepted file formats include .jpeg, .png, and .pdf. Ensure your design file is compatible with our software.
9. Can I see a sample of my design before it's embroidered?
- A digital mockup will be provided of your custom/personalized order for approval before starting production. Please make sure all spelling and designs are correct at this time.
10. What is the return and exchange policy?
- If you order our companies already made design and there are no personalization's made to it such as names, numbers, sayings etc. we will take and exchange, refund for return up to 5 business days after customer received item. There are no exchanges on custom/personalized items. After you approve of the mockup, your order will go into production. It’s important to understand the terms regarding returns, refunds, and exchanges before making a purchase.
11. How do I care for embroidered items?**
- Generally, embroidered items can be machine washed in cold water, but follow any care instructions provided from our company to maintain the embroidery's quality.
12. What is the difference between embroidery and screen printing?
- Embroidery uses threads to create a textured design, while screen printing uses ink to print a flat design on the fabric.
13. Do you offer bulk or wholesale discounts?
Yes, we offer bulk and wholesale discounts. These discounts usually depend on the quantity ordered.
14. Tracking package?
A tracking number will be provided once package is received by delivery service. Customers can track the status of their orders on the business’s website, through delivery service providers website or by contacting customer support.
15. Do you offer rush orders or expedited shipping?
- No, we do not offer rush or expedited shipping anymore. Due to carrier services being out of our control we can not offer this service any longer.
16. Do you offer international shipping?
- No, we know longer offer international shipping, sorry
17. How can I contact customer support if I have questions or issues?
The fastest way to reach us is by direct messaging us in the chat box
Email: justmakeitart@yahoo.com , Phone number 267-403-0011, we’re also available on our social media -Facebook, Instagram and TikTok page @justmakeitart
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